CUSTOMER SERVICE > CONTACT US

Thank you for visiting LOTTE DUTY FREE Indonesia website.

You can use this form for any comments or questions about our company

If you are reporting a problem with one of our products, please be sure to include your email address and a telephone number where you can be reached during the day so we can contact you for further information.
Please do not supply us with this information if you are under the age of 13.

Fill in the fields below and send us your message. We will respond to you within 7 business days.

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(for Specific Claim Inquiries, Customer Services and Refund & Exchange - please detail your story, its context and what information you would like from us. Specific questions are appreciated and will help us route your inquiry to the proper person for faster service, be as specific as possible)

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Part 1 -




Part 2 -

(for Specific Claim Inquiries, Customer Services and Refund & Exchange - please detail your story, its context and what information you would like from us. Specific questions are appreciated and will help us route your inquiry to the proper person for faster service, be as specific as possible)

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*fields with an asterisk are required